Sr. On-Site Service Specialist (IBM) at Ricoh USA, Inc.

As a Senior On-Site Service Specialist, I provided comprehensive technical support services, encompassing IT, A/V, and mailroom operations. I successfully managed and resolved a wide range of technical issues, ensuring optimal system performance and client satisfaction.

My key responsibilities included:

IT and A/V Support:

• Troubleshooting and resolving hardware and software problems
• Configuring and maintaining IT equipment, including computers, printers, and network devices
• Installing and supporting A/V systems, such as projectors, sound systems, and video conferencing equipment
• Providing technical assistance to end-users

Mailroom Operations:

• Sorting and distributing mail and packages
• Operating mail processing equipment
• Packaging and shipping items
• Maintaining accurate records and logs

Through my strong technical skills and dedication to customer service, I consistently delivered efficient and effective solutions, contributing to the smooth operation of the organization.