Leveraging my technical expertise, I provide comprehensive IT support at Another Step. My responsibilities encompass website maintenance, inventory management, device compliance, and IT ticket resolution. I am proficient in computer administration, training programs, and onboarding/offboarding processes. By effectively managing IT equipment and infrastructure, I contribute to the organization's technological efficiency and productivity.

As a Data Entry Systems Operator at SUNY WCC's Financial Aid Office, I was responsible for accurately and efficiently inputting and updating student financial aid information into various systems. I maintained data integrity, ensuring compliance with federal and state regulations. Additionally, I scanned and indexed a significant volume of financial aid documents, contributing to the organization and accessibility of vital records. My duties included:

• Data entry and verification
• Record keeping and maintenance
• Document scanning and indexing
• System troubleshooting and problem-solving
• Adherence to strict deadlines and accuracy standards

Through my work, I contributed to the smooth processing of financial aid applications and disbursements, supporting students' academic journeys.

As a Web Development Intern at the Simons Foundation, I gained valuable experience in web development technologies and agile methodologies. I contributed to the development and maintenance of the organization's websites, primarily utilizing WordPress. My responsibilities included:

• Website design and development
• Theme and plugin customization
• Content management and updates
• Testing and debugging
• Collaboration with cross-functional teams

Through my internship, I honed my technical skills and developed a strong understanding of web development best practices. I am proficient in WordPress and have experience working in an agile environment.

As a Senior On-Site Service Specialist, I provided comprehensive technical support services, encompassing IT, A/V, and mailroom operations. I successfully managed and resolved a wide range of technical issues, ensuring optimal system performance and client satisfaction.

My key responsibilities included:

IT and A/V Support:

• Troubleshooting and resolving hardware and software problems
• Configuring and maintaining IT equipment, including computers, printers, and network devices
• Installing and supporting A/V systems, such as projectors, sound systems, and video conferencing equipment
• Providing technical assistance to end-users

Mailroom Operations:

• Sorting and distributing mail and packages
• Operating mail processing equipment
• Packaging and shipping items
• Maintaining accurate records and logs

Through my strong technical skills and dedication to customer service, I consistently delivered efficient and effective solutions, contributing to the smooth operation of the organization.

As a Junior Software Quality Assurance Analyst at AiCure, I played a crucial role in ensuring the quality and reliability of our mobile health applications. My primary responsibilities included:

• Test Case Design and Execution: Developing and executing comprehensive test cases to identify and address defects.
• Test Automation: Automating test cases using industry-standard tools to improve efficiency and accuracy.
• Defect Tracking and Reporting: Accurately documenting and tracking defects, providing detailed reports to the development team.
• Mobile Testing: Testing mobile applications on various devices and operating systems to ensure compatibility and performance.
• User Interface Testing: Verifying the user interface for consistency, usability, and adherence to design specifications.

Through my work, I contributed to the delivery of high-quality mobile health solutions that positively impact patient care.

As a Video Surveillance Analyst at AiCure, I played a critical role in ensuring data quality and compliance by analyzing video recordings of patient interactions with mobile health applications. My key responsibilities included:

• Video Review and Analysis: Carefully reviewing video recordings to identify potential issues, such as device misuse or data integrity concerns.
• Data Quality Assurance: Ensuring that data collected through video recordings meets rigorous quality standards.
• Compliance Monitoring: Verifying adherence to regulatory guidelines and internal protocols.
• Data Annotation and Labeling: Accurately annotating and labeling video data for machine learning and AI purposes.
• Collaboration with Cross-Functional Teams: Working closely with engineers, data scientists, and clinical teams to improve data quality and system performance.

Through my meticulous analysis and attention to detail, I contributed to the development of robust and reliable mobile health solutions.